Some case reshipment is not available for overseas delivery. However, exception is the case of damage of package to check the contents of the product. When products are lost or damaged due to customer's responsible reasons. When exchange or return are possible -If you inform us the damage of items within 2 days from the date of receipt of the product (such as products that are damaged, misdelivered, or expired)ģ. In case of damage to vegetable products other than the delivery company's negligence or delivery delay, Please understand it will be changed to point however re-sending or refund are not possible.Ģ. Vegetables could be damaged by dry ice used for packaging, therefor please refrain from ordering frozen products when you placing order vegetables. For holidays other than Germany's HESSEN, it is difficult to know exactly the local schedules, so please leave a comment or email when placing orders.ġ. Occasionally, the delivery of a product may be delayed depending on the product type (refrigerated, frozen, home appliances), and some products may differ from the photo due to the manufacturer's packaging change and capacity change.ħ. If you would like to change any information please contact Currier Company directly.Ħ. When printing the UPS label, the invoice number is automatically sent to the customer by email, labeling the box and loading on the UPS vehicle is around 5pm.Īfter that, it is possible to check the location of the product by tracking number on the email.
The telephone service of the delivery staff is not main duty, so it is not possible to ask for a phone call or specify the time. If you need to make notes to Currier Company, It will be forwarded to Currier Company. If there is a problem or change in the receipt, you must inform the carrier directlyĥ. In the case of locating from the UPS pick up Point, the same person as the recipient must confirm receipt.
#ALOE VERA DRINK POMEGRANATE PASSWORD#
In the case of overseas delivery, you must also advise the building's entrance password so that shipping company may access.Ĥ. If the delivery address is student accommodation, please inform us of exact address including room number.ģ.
At the time of delivery the name of the recipient and post box name or bell name must be same(English name). If they found the card was stolen or other person’s card and the order was abnormal, it might be suspended or cancelled.ĭelivery Fee : EU countries(It will be charged by weight automatically.), In Germany basic fee : €4.90( if you place order over €60.00, delivery charge is free.)ĭelivery schedule: Every Monday to Thursday (If the payment is confirmed after Thursday, the delivery will be made from the Monday in order.)ĭelivery time: Germany- Normally 1-2working days, other places – 2-4working days.( it might be deferent depending on the areas.)ġ. If the order amount is big, the card company may call you for confirmation. In case the name of purchaser differs from that of payer, please email us If we cannot receive payment in 7days after placing order, the order will be automatically cancelled without notice.ĥ. Please make sure to use your order number as reference, it is recommended to use the bank card with the same name as the purchaser.
It may take 2-3 working days depend on the bank.ģ. The purchase price of the product must be transferred to K-shop by deposit without ACC : Online banking, Internet banking. 1.The methods of payment to K-Shop : Deposit without ACC, Online bank transfer, Credit card, PayPal, WeChat.Ģ.
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